Effective date: 15 April 2026 · CUE SPACES LTD · legal@thecuespaces.com
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and CUE SPACES LTD, a company incorporated in Nigeria ("CueSpaces", "we", "us", or "our").
CueSpaces operates the platform available at thecuespaces.com and associated sub-domains (collectively, the "Platform"). Our registered office is in Nigeria; however, the Platform is offered globally and we intend to establish additional legal entities in other jurisdictions in the future.
For any legal notices or correspondence: legal@thecuespaces.com
By accessing or using the Platform in any way — including creating an account, submitting a scorecard, or purchasing a subscription — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are using the Platform on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.
If you do not agree to these Terms, you must not access or use the Platform.
You must be at least 18 years old (or the legal age of majority in your jurisdiction, if higher) to use the Platform.
CueSpaces provides an AI-assisted infrastructure site intelligence platform that enables users to:
The Platform is provided for informational and preliminary due-diligence purposes only. It is not a substitute for professional legal, engineering, environmental, financial, or planning advice. See Section 8 (AI Output Disclaimer) for important limitations on AI-generated content.
We reserve the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice where operationally feasible.
Certain features require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at security@thecuespaces.com if you become aware of any unauthorised use of your account.
You may not create multiple accounts to circumvent usage limits, suspensions, or these Terms. Team sub-accounts are available on eligible paid plans.
All paid subscriptions are processed by Paddle.com (Paddle.com Market Limited and Paddle.com, Inc., collectively "Paddle"), our Merchant of Record. When you purchase a subscription, you are contracting with Paddle for the payment transaction, and Paddle's own Buyer Terms apply in addition to these Terms. Paddle handles tax compliance (including VAT / GST), payment processing, and payment-related regulatory obligations.
Available plans, pricing, and included features are described on our Pricing page. Prices are quoted in US Dollars (USD) unless otherwise stated. Paddle may display localised pricing at checkout.
Subscriptions are billed in advance on a recurring monthly or annual basis, depending on the plan selected. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You authorise Paddle to charge the payment method on file for each renewal.
For paid plans with a monthly evaluation allowance, additional evaluations beyond the included quota are available at the rate displayed on the Pricing page at the time of use. Additional evaluations are charged at the end of the billing cycle.
Plan upgrades take effect immediately. Downgrades take effect at the end of the current billing period. We do not pro-rate unused portions of a billing period unless otherwise required by law.
If a payment fails, Paddle will attempt to collect payment through reasonable retry logic. Access to paid features may be restricted until payment is successfully collected. We are not liable for any loss caused by a failure to access the Platform due to a payment issue.
As Merchant of Record, Paddle is responsible for calculating and remitting applicable taxes (VAT, GST, sales tax) on your subscription. The price you see at checkout may include applicable taxes depending on your location.
CUE SPACES LTD offers a 14-day refund on all paid purchases. If you are not satisfied within 14 days of your purchase, you are entitled to a full refund — no questions asked.
All paid subscriptions and charges processed by CUE SPACES LTD are covered by a 14-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 14 days of the original transaction date. No reason is required.
Because our Merchant of Record handles transactions, refunds are processed through their secure system. To request a refund:
Approved refunds are returned to the original payment method. Processing time depends on your payment provider and is typically 5–10 business days.
You may cancel your subscription at any time via the secure buyer portal or by contacting us. Cancellation stops future renewals; you retain access to paid features until the end of the current billing period. Cancellations do not prevent you from requesting a refund within the 14-day window.
You agree not to use the Platform to:
We reserve the right to investigate and take appropriate action against any suspected violation of these provisions, including suspending or terminating your account.
CueSpaces uses artificial intelligence — including large language models and geospatial analysis tools — to generate scorecards, evaluate site submissions, and produce reports. You acknowledge and agree that:
Professional due diligence by qualified advisers remains your responsibility before any site selection decision, investment commitment, or land transaction.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain ownership of any site data, project descriptions, or other content you submit to the Platform ("Your Content"). By submitting Your Content, you grant CueSpaces a non-exclusive, worldwide, royalty-free licence to use, process, and store Your Content solely to provide and improve the Platform.
We may use anonymised, aggregated data derived from Platform usage to improve the Platform, train models, and produce industry insights. This data will not identify you or your organisation.
Payment card data and financial information are handled exclusively by our secure Merchant of Record. CueSpaces does not store or process raw payment card details.
The Platform, including its software, design, brand assets, AI models, algorithms, and documentation, is owned by CUE SPACES LTD or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of Platform IP to you.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes in accordance with these Terms. This licence may not be sub-licensed without our written consent.
Reports and outputs generated specifically from your projects may be used by you and shared with your clients for the purposes for which they were generated.
The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by applicable law, CUE SPACES LTD, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or in connection with these Terms or your use of the Platform — even if we have been advised of the possibility of such damages.
In no event shall our aggregate liability to you for direct damages exceed the greater of: (i) the amount you paid to CueSpaces in the 12 months preceding the claim; or (ii) US$100. If you have not paid anything and are on the free plan, CueSpaces shall have no monetary liability to you.
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for certain types of loss. To the extent such exclusions or limitations are not permitted in your jurisdiction, those provisions shall apply to the maximum extent permitted by law.
You may terminate your account and cease using the Platform at any time by cancelling your subscription through the secure buyer portal and contacting us. Cancellation is subject to the refund terms in Section 6.
We may suspend or terminate your account immediately if: (i) you materially breach these Terms; (ii) your use of the Platform creates legal risk for us or third parties; (iii) required by law or a court order; or (iv) your account has been inactive for more than 24 consecutive months on a free plan. We will endeavour to give reasonable notice before suspension where practicable.
On termination, your right to access the Platform ceases. We will retain your data in accordance with our Privacy Policy and applicable law. Sections on Intellectual Property, Limitation of Liability, Governing Law, and any accrued rights shall survive termination.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Nigeria.
If you are a consumer located in the UK or European Union, you may have rights under local consumer protection laws that cannot be waived by contract. Nothing in these Terms affects those rights.
We may update these Terms from time to time. Where changes are material, we will notify you by email (to the address associated with your account) or by displaying a prominent notice on the Platform, at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.
If you do not agree to the updated Terms, you must cease using the Platform and cancel your subscription before the changes take effect.
For questions about these Terms, please contact: